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FAQs

Welcome to Fashiontrug.com’s short and sweet FAQs guide. We have included only most-asked questions in this guide allowing you to find the concerned answers faster. Still if you think we missed something important here, just email us at This email address is being protected from spambots. You need JavaScript enabled to view it.

Payment Options

Ans: We have several payment options facilitating you a quick and joyous shopping experience:
1. Credit Card
2. Debit Card
3. Net-Banking
4. Cash on Delivery

Shipping

Ans: We are committed to deliver your orders in excellent condition and in the promised time frame.
Shipping is completely FREE on all orders even for discounted items. No minimums, No kidding. Orders are delivered within 3-6 business days throughout India depending on the destinations as packages may take more to arrive at some remote locations.
Orders placed on Fashiontrug.com are dispatched through leading courier companies such as Fedex, Aramex , first flght etc. Orders to remote locations or some very small towns are shipped via EMS Speed Post.

Ans: Sorry, orders can be delivered only within India at the moment.

Returns & Exchanges

Ans: We have a 14-days-No-Questions-Asked Returns and Exchanges Policy. We issue refunds immediately upon receiving of returns. No Cashback catch, No Store Credits game. Straightaway Refunds.

Should you need to return a product, you will have to self-ship it back to us. Please repack the product securely to avoid any loss or damage in transit. You are requested to include the original invoice along-with product tags and packaging. Please fill up the returns form that was sent with the order or download and print one at this link. Download Returns Form. Please include the filled up Returns form in the package. We recommend you use a reliable courier service. We will reimburse you with Rs . 70 (Rs. 40 in case of same city orders) to cover your cost of return shipping. The reimbursement of return shipping charges will be in the form of Coupons which can be redeemed at the time of your next purchase on Fashiontrug.com.

You are welcome to try on the product but we request you to preserve its original condition, tags, and packaging. Once we receive your return, we will do a quality check of the product and will either refund your money or exchange it with any other product/size as per the information filled by you in the returns form. If the returned product seems used or lacks original tags etc, we shall return it back to you.

Refunds
If you requested for refund in the returns form, the same will be issued to you through your original mode of payment in case of online payments. In case of COD payments refund will be deposited to your bank account via NEFT in 10 Days . Please be sure to provide your bank details in returns form.

Exchange
If you requested to exchange original item with another item/size in returns form, the replacement item will be shipped to you. Please be sure to mention SKU and Size of the new item.

Our returns address is -
E-723 Ground Floor, Nakul Path
Near Jyoti Nager Thana, Lal Kothi,
Jaipur-302017 Rajasthan (India)

 

Cash On Delivery (COD)

Ans: If you feel inconvenience paying online, we have ‘Cash On Delivery’ payment method for you. Using this facility you can pay cash for your purchase at the time of delivery. To use this service just select the 'Cash On Delivery' option on the payment page while placing your order. COD facility is completely FREE too.

Ans: If any pair of jeans is not available in your size, you can request us to notify you when it comes back in stock. To create a notification just email the SKU & size details at This email address is being protected from spambots. You need JavaScript enabled to view it.. We would love to get back to you us as soon as the item is back in stock.

Ans: Yes. We DO NOT store credit card information. All the information is passed to the banks through secure connections.

Ans: If in a rare occurrence this happens, just email us at This email address is being protected from spambots. You need JavaScript enabled to view it.  and we will take care of the rest of the things.

Ans: Please try again making payment after ensuring accuracy of the information entered such as account or card numbers, passwords etc. If your payment still fails, you always have the option to pay cash for your order using Cash on Delivery (COD) payment option.

Ans: We welcome and strive to respond all emails we receive, usually within 24 hours, 48 hours maximum. If you have not heard from us, most likely either we did not receive your e-mail or your spam filters are blocking our reply. Please be sure to check your bulk mail folder and set your spam filters to allow e-mails from us.

Ans: Just login to your Fashiontrug.com account and go to "my orders" section to check details of your order. If you don’t have a Fashiontrug.com account you can also view the details of your order in the email sent to you after the order was placed.

Ans: After your order is shipped, you receive an email from us with courier tracking information that can be used to track the status of the order at our courier partner's website. You will also find tracking information in your Fashiontrug.com account, if any.

Ans: We understand you won’t tell monetary value of gifts to your loved ones, but we are obligated by law to attach a true value invoice with all the packages which involve a commercial transaction.

Ans: Yes, you can. Just send us an email to This email address is being protected from spambots. You need JavaScript enabled to view it. . If it has not been shipped, we will cancel the order immediately. If it has been shipped already, you can either choose to not accept delivery or return it after receiving. In any case, your money is always in safe hands.

About Us

202 , Sharma Complax,

Sanganer, Jaipur-302029

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